Privacy

This page explains how MyStake handles your personal information, what we collect, why we need it, and how you can control it. It also covers our approach to responsible gambling, account terms, and data security.

Responsible Gambling

Gambling should be a form of entertainment, not a way to make money. If it stops being fun, it’s important to take action early. MyStake offers several tools to help you stay in control:

- Deposit limits: Set daily, weekly or monthly caps on how much you can deposit. - Loss limits: Restrict the amount you can lose over a chosen period. - Session time limits: Decide how long you can play in one sitting. - Reality checks: Receive pop-up reminders showing how long you’ve been playing. - Cooling-off periods: Take a break from gambling for 24 hours, 7 days or 30 days. - Self-exclusion: Permanently close your account through GAMSTOP, the UK’s national self-exclusion service.

You can set most limits instantly through your account settings. If you want to raise a limit, a 24-hour waiting period applies so you have time to reconsider. Warning signs of problem gambling include chasing losses, lying about how much you’ve spent, or gambling to escape stress. Help is available. Organisations like GamCare, the National Gambling Helpline and BeGambleAware offer free, confidential support.

MyStake only allows players aged 18 or over. We verify age and identity during registration. If you share a computer, consider using device-level blocking software like Gamban or Net Nanny to prevent accidental access by minors.

Account Terms and Fair Play

You must be at least 18 years old, reside in an eligible location, and hold only one MyStake account. During sign-up, you’ll provide personal details that we verify under anti-money laundering rules. This process. Known as KYC (Know Your Customer), is required before your first withdrawal.

Bonuses come with specific terms: wagering requirements, game eligibility, expiry dates, and conversion limits. Attempting to exploit bonuses through multiple accounts or irregular play will void any offer. Inactive accounts may be closed after a period of dormancy, but any remaining balance will be returned if verified.

Fair play is strictly enforced. Collusion, automated bots, fraudulent chargebacks or any attempt to manipulate games breaches our terms. If you have a complaint, contact our support team first. Unresolved issues can be escalated to the Gambling Commission.

We may update these terms from time to time. You’ll receive notice via email or when logging in, and continued use of the site means you accept the changes.

Data Collection and Use

We collect several types of information:

- Identity and contact details: Name, address, email, phone number. Used for account creation and communication. - Payment information: Card or e-wallet details, processed securely by third-party providers. - Technical and usage data: IP address, device type, pages visited. Helps us improve site performance and detect fraud.

We process your data because we need it to run your account, meet legal obligations (like preventing money laundering), and protect our systems. We do not sell your data to advertisers or data brokers.

Information is shared only with trusted partners: payment processors, identity verification services, and regulators like the Gambling Commission when required by law. All sharing follows strict data processing agreements.

Your Rights and Cookie Choices

Under UK data protection law, you have rights over your personal information. You can request access to what we hold, ask for corrections, or request deletion. Though we may retain some data to meet legal duties. You can also object to certain uses or request data portability.

We use cookies for essential functions (like keeping you logged in), analytics (to understand site traffic) and marketing (to show relevant ads). You can manage cookie preferences through your browser settings or via the cookie banner on our site. Disabling non-essential cookies won’t stop you from playing.

Security and Contact

Your data is protected in transit using industry-standard encryption. Access to personal information is limited to staff who need it for their role, and all systems undergo regular security reviews.

Regulated operators must keep transaction and identity records for five years to comply with anti-money laundering rules. This helps prevent fraud and supports investigations if needed.

If you have questions about how we handle your data, contact our data protection team through the support section of the website.