Responsible Gaming

MyStake is committed to offering a safe and fair gaming environment. We expect all players to treat gambling as a form of entertainment, not a way to earn money. If you or someone you know shows signs of gambling-related harm, support is available. And it is free and confidential.

Gambling Should Stay Fun

Gambling can become a problem when it stops being about enjoyment and starts affecting your daily life, relationships, or finances. It is important to recognise early warning signs: spending more than you can afford, chasing losses, lying about how much you gamble, or feeling restless when trying to cut down. These are not character flaws. They are signals that it might be time to seek help or take a break.

Tools to Help You Stay in Control

MyStake offers several practical tools to help you manage your play:

- Deposit limits: Set a maximum amount you can deposit over 24 hours, 7 days, or 30 days. - Loss limits: Cap the amount you can lose in a set period. - Session time limits: Decide how long you can play in one go. - Reality checks: Receive pop-up reminders showing how long you have been playing. - Cooling-off periods: Take a short break-24 hours, 7 days, or 30 days. During which you cannot log in or place bets. - Self-exclusion: Block your account for a longer period (minimum six months).

All limit reductions take effect immediately. If you want to increase a limit, a 24-hour waiting period applies so you have time to reconsider.

You can find these options in your account settings under “Responsible Gaming.” Once applied, they cannot be overridden until the chosen period ends.

Getting Independent Support

If gambling feels like it is taking over, reach out. Organisations such as GamCare, the National Gambling Helpline, and BeGambleAware offer free, confidential advice by phone, chat, or email.

The UK’s national self-exclusion scheme is GAMSTOP. Signing up prevents you from using most online gambling sites licensed in Great Britain for a period you choose-6 months, 1 year, or 5 years. Registration is free and takes effect within 24 hours.

Protecting Underage Players

Only adults aged 18 or over may open an account. We verify age and identity during registration and before any withdrawal. If you share a device with children or young people, consider installing blocking software such as Net Nanny or Gamban to prevent accidental access.

Account Rules and Fair Play

One person may hold only one MyStake account. Attempting to open multiple accounts or using someone else’s details breaches our terms.

Before your first withdrawal, we will ask for documents to confirm your identity, address, and payment method. This is standard practice across UK-licensed operators and helps prevent fraud and money laundering.

Bonuses come with clear terms: wagering requirements, eligible games, expiry dates, and caps on winnings. Bonus abuse, including bonus stacking or exploiting loopholes, will result in the removal of offers and possible account restrictions.

Dormant accounts (no login for 12 months) may be closed after notice is sent. Funds remaining will be returned if claimed within the required timeframe.

We do not allow bots, collusion, or chargebacks used to reverse legitimate gambling transactions. Such actions breach our fair play policy and may lead to account closure.

If you have a complaint, contact our support team first. If the issue remains unresolved after eight weeks, you can refer it to an approved alternative dispute resolution (ADR) provider. As a last resort, you may escalate the matter to the Gambling Commission.

How We Use Your Data

We collect personal information to run your account safely: name, contact details, payment data, ID documents, and technical logs (like IP addresses and device type).

This data is used to verify your identity, process payments, comply with legal obligations, prevent fraud, and improve site performance. We do not sell your information to third parties.

We share necessary data only with payment processors, identity verification services, and regulators. Always under strict confidentiality agreements.

Under data protection law, you have the right to access, correct, delete, or transfer your personal data. You can also object to certain types of processing. Requests should be sent via the contact method listed in our Privacy Policy.

Our site uses cookies: essential ones to keep you logged in, analytics cookies to understand site usage, and marketing cookies (which you can disable) for personalised ads. You can manage preferences through your browser or our cookie banner.

All data transmitted between your device and our servers is encrypted. Internal access to sensitive information is limited to authorised staff only.

Keeping Our Terms Clear

We may update our Terms and Conditions or Privacy Policy. When we do, we will post a notice on the site and, where significant, notify you by email. Continued use of the site means you accept the changes.

Remember: gambling should never cost you more than you can afford to lose. If you need help, don’t wait. Reach out today.