Terms

These terms explain how MyStake works, what you agree to by using the site, and your rights and responsibilities as a player. They cover account rules, game play, payments, data handling, and support for safe gambling.

Responsible Gambling

Gambling should be a form of entertainment, not a way to make money. If it ever stops being fun or starts affecting your daily life, it may be time to take action.

MyStake offers tools to help you stay in control:

- Deposit limits: Set a maximum amount you can deposit over 24 hours, 7 days, or 30 days. - Loss limits: Cap how much you can lose in a set period. - Session time limits: Decide how long you can play in one sitting. - Reality checks: Receive pop-up reminders at intervals you choose. - Cooling-off periods: Take a break from gambling for 24 hours, 7 days, or 30 days. - Self-exclusion: Exclude yourself permanently or for a fixed term (minimum six months).

You can set or lower any limit immediately through your account settings. Raising a limit requires a 24-hour waiting period before it takes effect.

Warning signs of problem gambling include chasing losses, lying about your play, borrowing money to gamble, or feeling restless when trying to cut down. These are not signs of weakness. They are signals that support might help.

Free, confidential advice is available from organisations like GamCare and the National Gambling Helpline. You can also sign up for GAMSTOP, the UK’s national self-exclusion register, which blocks access to all licensed gambling sites for a chosen period.

Accounts are strictly for those aged 18 and over. We verify age during registration. If you share a device with others under 18, consider using parental control software such as Net Nanny or built-in screen time controls to restrict access.

Account and Game Rules

Only one account per person is allowed. You must be a UK resident aged 18 or older to register. Providing false information may result in account closure.

Before your first withdrawal, we will ask for proof of identity and address as part of our legal duty under anti-money laundering rules. This helps protect both you and the integrity of the site.

Bonuses come with conditions:, Wagering requirements mean you must bet a multiple of the bonus amount before withdrawing winnings., Not all games contribute equally toward these requirements. Check the bonus terms., Bonuses expire if not used within the stated period., There may be a cap on how much you can win from a bonus., Attempting to abuse bonuses (e.g., by creating multiple accounts) will void any offer and may lead to forfeiture of funds.

Inactive accounts with no logins or transactions for 12 months may be closed. Any remaining balance will be returned after verification, minus any applicable dormant account fees permitted by law.

Fair play is required. Using bots, cheating, colluding with other players, or disputing legitimate card payments (chargebacks) is prohibited and may result in account termination.

If you have a complaint, contact customer support first. If unresolved within eight weeks, you can refer the matter to an approved Alternative Dispute Resolution provider. Further escalation is possible through the Gambling Commission.

We may update these terms. Significant changes will be communicated via email or site notice at least 14 days in advance. Continued use after that means you accept the new terms.

Privacy and Data Use

We collect personal data to run your account safely and legally. This includes:, Identity and contact details (for registration and communication), Payment information (to process deposits and withdrawals), Technical data like IP address and device type (for security and fraud prevention), Gameplay logs (to ensure fair play and meet regulatory obligations)

We process this data because it is necessary to provide our service, comply with UK law, and prevent crime. We do not sell your data.

Your information may be shared with payment processors, identity verification services, and regulators like the Gambling Commission. But only where required by law or essential to operate the service.

Records are kept for five years after account closure, as mandated by anti-money laundering regulations.

You have rights under data protection law: to see what data we hold, correct errors, request deletion (where lawful), move your data elsewhere, or object to certain uses. Contact our data team via the method listed in the website footer to exercise these rights.

Cookies help the site function. Essential cookies are needed for login and security. Analytics cookies improve performance. Marketing cookies (used only with consent) tailor ads. You can manage preferences through the cookie banner or your browser settings.

All data sent between your device and our servers is encrypted. Access to your information is restricted to staff who need it for their role.

Licensing and Compliance

MyStake operates under a licence issued by the Gambling Commission. This means we follow strict rules on fairness, security, and player protection. All games use certified random number generators, and financial transactions are monitored to prevent fraud and money laundering.